*Due to our annual inventory count, please expect shipping times to be longer than usual through 2/2/24. Thank you for your patience and understanding as we take the necessary steps to continue meeting our standard for operational excellence.
Why can’t I find my favorite Gourmand perfume? Is it discontinued?
We periodically relaunch our archived fragrances. Sign up for our emails and follow us on social to be the first to know of these limited edition drops.
How should I store my Le Monde Gourmand products?
As with most fragrance and beauty products, ours do best in a cool, dry place out of direct sunlight.
How long do Le Monde Gourmand products last after being opened?
Our shelf life is 36 months.
I had an issue with a product. How can I contact you?
Please email us at email@example.com. We look forward to resolving your issue quickly!
Where are Le Monde Gourmand products made?
We design our product in our offices in New York and Chicago and manufacture with GMP and socially-compliant suppliers worldwide. Each product lists its country of origin on the label on the bottom of the product. Our quality control and final packaging is completed in our facility in Willowbrook, IL.
SHIPPING & DELIVERY
**How much does shipping cost?
Due to increased shipping costs, we have adjusted our policy. Orders $49 and over shipping in the continental United States will receive free standard shipping. Orders shipping in the continental United States under $49 will include a flat $5.95 shipping fee. Unfortunately, shipping to overseas U.S. locations (including Alaska) is unavailable at this time.
Orders shipping to Canada will have a flat $18.00 shipping fee.
How long will it take for my order to arrive?
Most shipments will arrive within 5-7 business days after the order is fulfilled.
What countries outside the U.S. do you ship to and how much does it cost
As of today only Canada, for a flat $18.00 shipping fee.
How do I track my order?
Le Monde Gourmand will send you tracking information.
How do I change or cancel my order?
You may cancel your order prior to shipment by emailing firstname.lastname@example.org
BILLING AND PAYMENT
What forms of payment are accepted?
Major credit cards, Pay Pal, Amazon Pay, Google Pay, Apple Pay, Afterpay
REFUNDS AND RETURNS
How do I return a product?
You may return any unopened merchandise in its original condition, including original packaging and packing slip within 45 days of receipt and you will receive a full refund less shipping. Any shipping cost you incur to return the product to us will not be refunded. Once the return is received, you can expect to receive your refund within 3-5 business days.
Tru Fragrance & Beauty
Attn-Customer Care return
7725 S. Quincy St.
Willowbrook, IL 60527
How will I be refunded?
You will be refunded on the form of payment you used to make the purchase. How long will it take? 3-5 business days depending on your bank.
QUESTIONS ABOUT US
Are you hiring?
I want to sell your product. Who do I chat with?
For wholesale inquiries, please contact Customer Care at email@example.com.
I have a PR related inquiry. Who do I chat with?
For press information and opportunities please contact Customer Care at firstname.lastname@example.org.