FAQ

PRODUCT QUESTIONS

Why can’t I find my favorite Gourmand perfume?  Is it discontinued?

We periodically relaunch our archived fragrances. Sign up for our emails and follow us on social to be the first to know of these limited edition drops.

How should I store my Le Monde Gourmand products?

As with most fragrance and beauty products, ours do best in a cool, dry place out of direct sunlight.

How long do Le Monde Gourmand products last after being opened?

Our shelf life is 36 months.

I had an issue with a product. How can I contact you?

Please email us at customercare@trufragrance.com. We look forward to resolving your issue quickly!

Where are Le Monde Gourmand products made? 

We design our product in our offices in New York and Chicago and manufacture with GMP and socially-compliant suppliers worldwide. Each product lists its country of origin on the label on the bottom of the product. Our quality control and final packaging is completed in our facility in Willowbrook, IL.

 

SHIPPING & DELIVERY

How much does shipping cost?

Orders $35 and over shipping in the United States will receive free standard shipping. Orders shipping in the United States under $35 will include a flat $5 shipping fee. Orders shipping to Canada will have a flat $18.00 shipping fee.

How long will it take for my order to arrive?  

Most shipments will arrive within 5-7 business days after the order is fulfilled.

What countries outside the U.S. do you ship to and how much does it cost

As of today only Canada, for a flat $18.00 shipping fee.

How do I track my order?

Le Monde Gourmand will send you tracking information.

How do I change or cancel my order?

You may cancel your order prior to shipment by emailing customercare@trufragrance.com

 

BILLING AND PAYMENT

What forms of payment are accepted?

Major credit cards, Pay Pal, Amazon Pay, Google Pay and Apple Pay

 

REFUNDS AND RETURNS

How do I return a product?

We accept all returns within 30 days of delivery. Love it or it's free - 100% money back guarantee. Please email customercare@trufragrance.com to request a return or exchange and include the following information:

-Name

-Order #

-Feedback on why products did not work for you (e.g. formula, color, item arrived damaged, defective, etc.) 

How will I be refunded? 

You will be refunded on the form of payment you used to make the purchase. How long will it take? 3-5 business days depending on your bank.                                                                      

 

QUESTIONS ABOUT US

Are you hiring?

Glad you’re asking! You can see current job openings here: Tru linkedin.

I want to sell your product. Who do I chat with?

For wholesale inquiries, please contact Customer Care at customercare@trufragrance.com.

I have a PR related inquiry. Who do I chat with?

For press information and opportunities please contact Customer Care at customercare@trufragrance.com.